Important Updates for Guests and Staff

COVID-19 Information

Please call ahead to check on our COVID-19 Protocols before visiting our Main Office.

The health, welfare and safety of our guests, employees and visitors is paramount at The Douglas Lake Ranch. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations.

ADVISEMENT: Please familiarize yourself with local regulations and travel restrictions that may impact your ability to stay or visit at our properties. Please contact our reservations if you have any questions. All of our accessible buildings have maximum occupancy numbers posted at entry.

Please refer to the pdf resources below for further in-depth procedures & plans.

CLEANING STANDARDS

Please be advised that our staff are following the highest cleaning standards set forth by the Provincial Health Guidelines / hotels and camping associations. We have reduced numerous aspects of our regular operations and have also closed or contained areas that we feel are unsafe to operate at this time. Please contact us with any questions regarding the different measures taken at the diverse range of accommodations we have listed, EG: RV sites, Yurts, Cabins, Vacation Rentals and Hoteling.

All shared spaces EG; public washrooms and wash houses have a twice daily disinfection protocol, as well as a mask use policy for our staff and guests.

Recreational Check-in points are handled virtually (email confirmation and time of arrival confirmed). General Store and Retail Points (DLCC Store & Quilchena General Store) both have plexiglass barriers, sanitizer at entrance and exit, as well as regular disinfection schedules daily on high contact surfaces.

RESORT & RANCH STAFF POLICIES

Resort and Ranch Staff will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.

Employee workstations will be cleaned and disinfected after every shift.

Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.